FlySafair Thanks Customers for Patience as IT Systems Restored

FlySafair March 16, 2025Airports, Flight Operations, Flight Schedules, On-Time Performance

Johannesburg – FlySafair extends its sincere gratitude to our customers for their patience during IT challenges experienced this weekend.

A third-party software upgrade impacted the check-in systems of both FlySafair and another airline, requiring us to implement backup processes, including partial manual check-ins. This resulted in slightly longer processing times than usual.

Thanks to the patience of our valued customers, the dedication of our airport teams, and the support of Airports Company South Africa and other stakeholders, 98% of our departures remained on time today.

The software issue has now been resolved. Cape Town International Airport is fully operational, with upgrades at OR Tambo and King Shaka International Airports set to follow shortly.

FlySafair, Southern Africa’s leading low-cost carrier and proud Trusted Domestic Carrier for the Springboks and Proteas offers budget-friendly flights starting at R550* for domestic travel between nine destinations. FlySafair also operates five international routes, connecting South Africa with our African neighbours starting from R1 400*. This now includes Cape Town to Windhoek, starting at just R1 800*. Since operations began in 2014, the airline has been ranked the top on-time low-cost airline in the world by Cirium. In 2023, FlySafair received five awards at the Civil Aviation Industry Awards, including Best Airline Operator/Airline, Aviation Maintenance Organisation Award: Medium – Large, and Aviation Professional presented to CEO Elmar Conradie. The airline also earned the Best Airline Award as voted by the public. FlySafair was also awarded the Skytrax Best Low-Cost Airline in Africa award in 2021, 2022, and 2023. Learn More